Customer Support

Primal Technologies Engineering provides 24 X 7 support to all our customers after a successful installation of Primal applications. Support is categorized as Emergency or Non-Emergency and is detailed in the Primal Technical Support document that you can obtain from your Account Manager.

If you do not have access to the Non-Emergency ticket system below send an email to


Technical Support

• Available 24 x 7 from the Engineering Team

• Expect a call back within 30 minutes


Technical Support

• Available 24 X 7 from Engineering and Development

• Initial Response within 1/2 Business Day

About us

Primal Technologies, with a successful 20+ year history, is a leading provider of Converged Prepaid and Value Added Services for mobile, landline and cable operators.

Primal offers a broad and feature-rich portfolio of advanced VNF services for wireless and VoIP operators worldwide serving many types of networks.