About Us
Who are we?
Primal Technologies is a leading provider of Converged Billing and Value-Added Services (VAS) for mobile, landline, and cable operators across the globe. Since its inception in 1997, the company has consistently delivered innovative solutions that empower telecom operators to remain competitive in a rapidly evolving industry. With a strong foundation in Telecom Engineering and Information Technology, Primal Technologies has built a reputation for excellence, reliability, and forward-thinking product development. Our mission is to simplify complex network operations while enhancing the customer experience through scalable, flexible, and cost-effective services.
Our Vision and Approach
At Primal Technologies, we believe in pushing boundaries. Our vision is to redefine the telecom landscape by offering integrated component solutions that serve diverse network architectures, including VoLTE, IMS, and NFV. We are committed to helping operators reduce operational costs while introducing new features that elevate service quality and user satisfaction. Our approach is rooted in continuous innovation, rigorous engineering standards, and a deep understanding of market dynamics. We do not settle for the status quo; instead, we strive to deliver better solutions every day.
Empowering Subscribers
We place a strong emphasis on subscriber autonomy. Our enriched self-care features allow users to manage their accounts seamlessly through responsive web interfaces, USSD menus, and integrated voice response systems. Subscribers can:
- Review account balances and charges
- Recharge accounts
- Subscribe to packages and add-ons
- Administer features
- Access and manage voice messages
These tools are designed to enhance user engagement and satisfaction while reducing the burden on customer support teams.
Global Reach and Industry Impact
Over the past two decades, Primal Technologies has expanded its footprint across the Caribbean, Canada, the USA, and the Pacific Rim. Our participation in global trade shows and industry events reflects our commitment to staying ahead of technological trends and regulatory changes. As governments around the world continue to deregulate telecom markets, we have successfully supported regional and national greenfield deployments, helping new entrants establish robust service infrastructures.
Evolution Through Innovation
Our journey began with a simple yet powerful idea: to merge deep technical expertise with a passion for innovation. Since 1997, we have evolved alongside the telecom industry, adapting our products and services to meet emerging challenges. Today, our solutions operate across a wide range of signaling interfaces, including TCAP, ISUP, MF, PRI, SIP, DIAMETER, SIGTRAN, and VoIP. This versatility allows service providers to deploy our systems in both open and private IP environments, ensuring secure and scalable configurations.
Comprehensive Service Portfolio
Primal Technologies offers a wide array of services designed to meet the evolving needs of telecom operators. These include:
- Converged Prepaid
- Visual Voicemail
- SMSC and IP-SM-GW
- MMS Server
- Broadcast Manager
- Equipment Identity Register (EIR)
- Policy and Charging Rules Function (PCRF)
- Over-the-Air (OTA) provisioning
In addition to these core offerings, we provide custom services tailored to the unique requirements of our clients. All our services are deployable on Network Function Virtualization (NFV) architectures, whether on a customer’s private cloud, public cloud platforms like AWS, or the Primal Technologies cloud. This flexibility ensures unmatched scalability and ease of management.
Understanding Value-Added Services
Value-Added Services (VAS) are central to our business model. In the telecom sector, VAS refers to non-core services that enhance the standard offering of voice and data. These services drive increased usage and boost Average Revenue Per User (ARPU). While SMS, MMS, and data access were once considered VAS, they have now become core services. Today, VAS includes a broader range of offerings, such as
- Consumer behavior VAS
- Network VAS
- Enterprise VAS
We also distinguish between standard peer-to-peer content and premium-charged content, often referred to as Mobile Value-Added Services (MVAS). These services are delivered either in-house by operators or through third-party providers known as Value-Added Service Providers (VASPs). Primal Technologies has been a trusted VASP for over 20 years, connecting with operators via protocols like SMPP and offering seamless integration with SMSCs and messaging gateways.
Looking Ahead of Time
As the telecom industry shifts toward centralized applications and cloud-based services, Primal Technologies is poised to lead the transformation. We are committed to evolving our products to meet the demands of a borderless digital world. Our focus remains on delivering robust, flexible, and scalable solutions that empower operators and delight subscribers. With a legacy of innovation, a portfolio of cutting-edge services, and a team dedicated to excellence, Primal Technologies continues to shape the future of telecommunications.
Our Team
About us
Primal Technologies has been a leading provider of enhanced services for telecommunications network operators as their networks evolved from 2G to 5G. Our Open Services Environment (OSE) is built on top of a powerful microservice architecture, allowing for improved resource utilization, faster and more reliable performance while offering enhanced scalability and flexibility. The OSE is available for businesses of all sizes and is designed for easy integration with existing systems, allowing businesses to quickly and easily migrate their existing applications to the new platform.