Customer Support

Primal Technologies provides 24 X 7 support to all our customers after installation of the Primal Services. Support is categorized as Emergency or Non-Emergency. For additional details on the response times contact your Account Manager or send an email to for the Primal Support document.


Technical Support

• Available 24 x 7 from the Engineering Team

• Expect a call back within 30 minutes


Technical Support

• Available 24 X 7 from Engineering and Development

• Initial Response within 1/2 Business Day

About us

Primal Technologies is a leading provider of Converged Billing and Value Added Services for mobile, landline and cable operators.

As successful as we have been in the past 20 years Primal Technologies is excited to continue to push the industry to the next level for the next 20 years.