Support

Customer Support

Primal Technologies provides 24 X 7 support to all our customers after installation of the Primal Services. Support is categorized as Emergency or Non-Emergency. For additional details on the response times contact your Account Manager or send an email to info@primaltech.com for the Primal Support document.

Emergency

Technical Support

• Available 24 x 7 from the Engineering Team

• Expect a call back within 30 minutes

Non-Emergency

Technical Support

• Available 24 X 7 from Engineering and Development

• Initial Response within 1/2 Business Day

About us

Primal Technologies, with a successful 20+ year history, is a leading provider of Converged Prepaid and Value Added Services for mobile, landline and cable operators.

Primal offers a broad and feature-rich portfolio of advanced VNF services for wireless and VoIP operators worldwide serving many types of networks.